Right of withdrawal

You have 14 days

You may withdraw from your subscription within 14 days of the contract being concluded, without giving any reason. The period starts on the day the subscription begins.

If you asked us to start immediately

Titan Community starts working as soon as you subscribe, which is why we ask you to confirm at checkout that you want it to start straight away. That confirmation does not take your withdrawal right away.

If you withdraw after we have started, you pay a proportionate amount for the part of the billing period you actually had access to. We refund the rest. For a monthly plan that usually means you pay for the days used and we return the remainder.

Once a billing period has been fully supplied, the withdrawal right for that period is exhausted. Your right in respect of any later renewal is unaffected — you can simply cancel instead.

How to withdraw

Send us a clear statement that you are withdrawing, by email to [email protected], or by post to Titan Software z.s., Ametystová 702/46, 153 00 Praha 16, Czech Republic. You may use the model form below, but you do not have to. Sending the notice before the 14 days expire is enough.

We will confirm receipt without delay and refund any amount due using the same payment method you used, within 14 days of being informed.

Model withdrawal form

Complete and return this only if you wish to withdraw from the contract.

To: Titan Software z.s.
    Ametystová 702/46, 153 00 Praha 16, Czech Republic
    [email protected]

I hereby give notice that I withdraw from my contract for the supply of
the following service:

  Titan Community subscription — plan: ______________________

Ordered on: ____________________

Name of consumer: ______________________________________

Address of consumer: ___________________________________

Signature of consumer (only if this form is notified on paper):

  ______________________________________

Date: ____________________

Cancelling instead of withdrawing

Withdrawal is a statutory right that applies in the first 14 days. Separately, you can cancel a subscription at any time from the billing portal in your dashboard. Cancellation takes effect at the end of the current billing period, and you keep access until then.

Business customers

If you subscribed in the course of a business, the statutory right of withdrawal does not apply to you. You can still cancel at any time as described above.